Return Policy

Return Policy

We want you to be happy with your purchase.  If you have changed your mind, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This is firm due to seasonal items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the invoice number.

To start a return, you can contact us at Sales@celticheartgifts.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Sales@celticheartgifts.com.  We are here to help.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as tea & coffee), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Contact us to see if we have the item in stock to exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@celticheartgifts.com.